Case Studies

July 2017 Converted Cable TV to Outdoor Digital Antenna and Redirected Internet connectivity

Networking architecture, installation and testing.  Setup, tested and hung outdoor digital antenna on rooftop mast.  Ran coaxial cable from antenna to basement, secured all wiring to ceiling, installed splitter to reach all TV’s in house, tested full scan of signal for each TV.  Redirected cable for Internet to all router extenders in house by installing new coaxial cable and splitters through walls of house; tested router and extenders for connectivity ensuring all devices had fully functioning Internet connectivity.

April 2017 WXP to W10

Retired minitower running WXP to laptop upgraded from W7 to W10.  Created account for browser with favorites, migrated all data to personal cloud account. Upgraded laptop to W10 with all current patches and ran security scan, fully installed sw for network printer, connected to monitor & adjusted display settings, created general user account, installed browser, logged into account, installed email app and account, installed app for cloud-based storage, tested machine for use and provided user support to transition to laptop use.

October 2015 Hosted VoIP Sales, 3 seats

Switched past VoIP customer to less expensive phone system for 3 seats.  Saved $575/mo in service bills, leveraged public Internet subscription to serve bandwidth needs of phones.

February 2015 SoHO office setup

Assessment and install; 5hrs for $250 fee.

a. FiOS Quantum gateway setup and firewall configuration plus ActionTec satellite router with WiFi enabled.

b. Laptop with W8.1 OS. Setup Windows Defender for AV protection, live blocking and scheduled weekly scans. BlueCoat K9 Browser software firewall install/setup. Connected WiFi feature of AIP printer. Installed/configured X-Lite softphone to hosted provider to make/receive Ethernet or WiFi voip calls. Setup/installed labelmaker printer for bulk marketing mail.

c. Setup/configured Cisco 7940G desk SIP phone to hosted provider.

d. Large form factor Android smartphone. Connected to Quantum router and satellite router. Installed/configured Lookout firewall and mdm capability via web portal. Installed/configured BRIA softphone to hosted provider to make/receive WiFi voip calls.

 

 

October 2014 CIRT Swimchart, Call tree & Procedure Document (ask for case study file for details)

August 2014 Ransomware via Email attachment

Solved/restored desktop PC randomly victimized via email attachment (social engineering). Fix>Changed login password of user to WAN, cleansed PC and network share [subnet] with customized .DAT file for AV from two MD5 samples, restored image and data to known good state.

August 2014 Cybersecurity Incident Tracker

March 2014-January 2015, FireEye POC & Install of Multipoint Suite (ask for case study file for details)

January 2014-August 2014 Intel Security McAfee Antivirus ePO Support (ask for case study file for details)

October 2013 Sold 10 seat cloud-based phone system

Sold / facilitated 10 seat hosted, managed voip phone system for maturing fashion business in NYC. Replaced 10yr old Avaya analog PBX system for modern digital voip system with leased Private PTP T1 circuit. Coordinated purchase of pre-owned 48pt POE Cisco switch plus install of system via wiring installer with voip mfg’s install team. Overcame competitors Avaya IP office and Megapath. Garment Center, NYC.

August 2013 – January 2015 Vulnerability Management Analyst via Qualys (ask for case study file for details)

Sold / facilitated 10 seat hosted, managed voip phone system for maturing fashion business in NYC. Replaced 10yr old Avaya analog PBX system for modern digital voip system with leased Private PTP T1 circuit. Coordinated purchase of pre-owned 48pt POE Cisco switch plus install of system via wiring installer with voip mfg’s install team. Overcame competitors Avaya IP office and Megapath. Garment Center, NYC.

July 2013-January 2015 SIEM Analyst, Symantec Managed Security Service (MSS) (ask for case study file for details)

07/-12/2013 Enterprise Cyber Security Lead/Coordinator

Consulting project to create integrated cyber security operations for 5K+ node WAN. This autonomous yet collaborative role included creating a Cyber Security Team of two staff (CST), multi-faceted Procedure Response documents for i) Incident Response, ii) VirusScan, iii) PenTests and iv) Cyber Alerts/Notices. Projects and tasks completed via talks/meetings with section teams/heads and decision making IT directors. Communicated role’s progress verbally, in weekly meetings / reports reviewed by direct reports and section heads. Sourced/tested/faciliated procurement of CRM software to track CS issues and serve as documented knowledge base. Updated SOW document with CST function (“proof of concept”) for extension term, plus recommendations to improve ateam function. End goal is i) role keeps incident response issues processed timely by severity via section teams, ii) keeps all enterprise software current, mitigating threats, iii) coordinates the cleansing of unwanted and approving of necessary software within the enterprise, iv) improves operations of layered network defense, v) keep WAN as safe as possible to perpetuate smooth daily operations.

05/16/2013 OS & Equip Migration WXP > W7 environment; Large Enterprise floorplate

Enterprise equipment upgrade WXP-W7, 5day project; assigned to 30 nodes. Prep/follow-up Lenovo laptops for WXP to W7 migration; assist troubleshooting migration delays. Newport Jersey City, NJ.

03/15/2013 32Bit Data Retrieval, Dormant IDE Hard Drive

User seeked to retrieve select files from dormant 10yr old IDE hard drive. Identified WXPsp3 minitower with available molex connector and ribbon cable. Disconnected power from PC to connect IDE drive, repowered PC, drive recognized, searched dormant drive for selected data. Downloaded connection software to users FTP cloud site to minitower; migrated requested folders/files to their FTP site for handling. Approx 60mins work.

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03/01/2013 OS & Office2010 Migration WXP to W7 environment; avg 5psn office

Enterprise equipment upgrade WXP-W7, 330 nodes/30 sites handled, avg 5psn/site, upgrade per procedure; 1.5 days/project. (UPS,PCs,USB/NW peripherals, data migration, server-cloud; troubleshoot install/migration delays, recycle returned items.)

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12/19/12 Reactivate Dell Dimension 8400 MiniTower

Restored use within 15mins of review; was dormant 3yrs from friend. Boot sequence was not seeing HD, disconnected nonworking DVD, repointed boot sequence in CMOS setupto look for Sata HD, then working DVD drive; formatted blank HD, reinstalled WinXP SP2 from CD; installed new $7 Basic 10/100 PCI Network Card, (matching CPU and RAM capacity) to restore Internet access; on [mother] board ethernet port had stopped working.

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2012/10/10 Re-establish Residential Broadband

Friend’s residential cable modem received strong IP signal (plus phone and TV) from carrier yet not talking through Ethernet ports of modem. Called carrier on friend’s behalf to troubleshoot including diagnostic check, viewed incoming IP via command prompt, pushed firmware upgrade from carrier; nothing worked. Swapped new modem from carrier, received firmware upgrade and arranged for field tech to review wireline next morning. Field tech checked line and replaced cable modem. All connections restored (Internet, TV, phone and WiFi).

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2012/09/20 Android Smartphone Upgrade with laptop sync

Upgraded firmware to my refurbished Android smartphone, setup multi-location connection to WiFi, synch to gmail and social media, installed device software to PC to sync files via USB.

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2012/09/15 Loose PC DRAM stick

Moved my Dell Tower PC, worked fine before relo, beeping and black screen at new site. Solution: checked all elec wire connections, opened case to check connections; DRAM stick slipped out of its slot, resecured DRAM, test-booted PC, all ok, works normally. 15 min troubleshoot/repair.

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2012/09 Android Smartphone to WiFi and Laptop Hotspot

A friend needed to browse the web from their laptop in a summer home via cell coverage, yet limited broadband and no WiFi. Spoke to her Wireless carrier to activate mobile hotspot feature. Configured laptop WiFi to talk to phone and phone to talk to WiFi from primary home (broadband and WiFi).

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2012/08/20 Android Smartphone sync to Google Apps

A friend found most contact numbers missing from android smartphone. Reset apps and sync features to phone via in-home WiFi connection; all contacts re-established to phone.

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2012/8/20 Home Printer Broke/Replace

Friend could not seat new inkjet cartridge. Review found closing latch broke. Spoke to Mfg CSR for friend to arrange 20% discount for new printer, drop shipped. Installed new printer to PC, connected to network and W-Fi to all computers in house / all tests successful.

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2012/06/20 LAN Phone Rollout, Enterprise Retail

LAN phone rollout, included reshuffle of 8′ rack of metal shelves; training document from customer. 14pcs ea per 6 big box stores, SE NJ. 3 day project, 2 locations per day.

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10/08/05 Sold 15 seat Cloud-based phone system – Investor of Receivables

A two year business relationship revealed a need for a phone system, stemming from a planned office move. Two conference calls clarified customer’s needs and expectations for four offices operating from four states. Analysis of incumbent telephony guided the assembly of a cost-effective plan and equipment to leverage existing phone system with a new one; notable funds were saved, upfront and per month. ‘Planned, sourced and installed a new phone system, locally to a T1 line, remotely to DSL. System is supported on-site and remotely, 24×7. 9 nodes, 8 employees.

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10/07/15 Network Sale: Startup Homecare Agency, IT Infrastructure

Two thorough meetings with the [local] owner led to a solution-based sale. Identified his needs for I.T. infrastructure that we planned, designed, sourced and installed. Recommended DSL for web and hosted VOIP, upgraded Vista to W7. Installed UCS presence via Outlook, ‘shared folders and printer, CRM, MS Office, configured outlook for Gmail, guided syncing of smart phones.

Sale of Cloud-Based Phone System; 10 seats

A two year business relationship revealed a need for a phone system, stemming from a planned office move. Two conference calls clarified customer’s needs and expectations for four offices operating from four states. Analysis of incumbent telephony guided the assembly of a cost-effective plan and equipment to leverage existing phone system with a new one; notable funds were saved, upfront and per month. ‘Planned, sourced and installed a new phone system, locally to a T1 line, remotely to DSL. System is supported on-site and remotely, 24×7. 9 nodes, 8 employees.

09/04/01 Sales of Hosted Email Account

Established yet emerging food broker in suburban Atlanta with 5 employees, 2 in separate states, wanted to migrate email from Yahoo for business. Sold hosted email management account, CTO migrated MX records to new host. Referral from local managed IT provider.

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