Cloud-Based Phone Systems

Cloud Computing

If your organization operates with 5-125 employees (from one or multiple locations), a hosted, managed cloud-based phone system (using SIP based Voice over IP (VoIP) can be attractive because it’s inexpensive, effective and scalable (i.e. equipment, activation and rate plan)).  All calls can come through a central number, routed [by preference] to the person the call is for. The phone system typically works with a broadband connection to the Internet and unmanaged (or managed) Cisco router.

Managed cloud phone systems eliminate the four figure [or more] investment of an in-house PBX system, plus its related costs for maintenance, support and upgrades. Telco carrier costs for voice lines are eliminated because voice and data service is carried through a single [broadband] pipe.


Most Effective Uses

a. Location Startup.  You’re opening a field office for a larger company or are opening an office for a new business; your budget is small and fixed during the first 6-12 months of opening. Managed cloud phone service and equipment can meet your budget, yet is scalable at low cost as the telephony needs of the office changes. Teleworkers can work from a VoIP desk phone or softphone (from their computer) with the same extension; the user sets how incoming calls (and voicemail) reach them.

b. Space Reorganization.  Your company is making a capital investment to its space to facilitate forward change. As per the benefits outlined in Location Startup, Managed cloud phone service offers modern technology within budget without sacrificing [telephony] functions key to your business operations. Long and short-term costs of telephony become a known cost that varies as scale changes.

c. Relocation and Upgrade.  You’re planning to move an office (or the whole business) to space that meets its daily operating needs, yet allows for future growth (office, industrial/flex, retail). The phone system you use now will not meet your operating needs from the new space. A managed cloud phone system will eliminate a four or five figure capital outlay up front, yet give you the telephony features needed to operate robustly. As with space reorganization, long and short-term costs of telephony become a known cost that varies as scale changes.

Cisco Phone

Required Equipment & Calls

All phone equipment is furnished by the provider; you wire the space through a private low voltage contractor. New phones come configured to work with the system.  (Mitel systems use proprietary Mitel phones; all other providers often work smoothly with Grandstream, Yealink, or Polycom phones).

Existing phone numbers can be ported to your new phone carrier, temporary numbers will be provided to route calls while the porting process is underway; porting fees will apply. Calls come to the telephone numbers you want, yet call handling is set by you through a web portal.  All voicemail and faxes are integrated with an email inbox that you designate.


We rep a business class, hosted, managed cloud phone provider that is established and accomplished. Make unlimited calls anywhere in the US and Canada. (Note: Managed cloud-based phone systems are most effective for up to 125 people per location.)   I can help to, or design your phone system to meet your calling needs, extensions, conferencing and all equipment.   I supervise the installation with the provider and train you how to use it.


As you evaluate a phone system, remember that Unified Communications as a Service have integrated phone systems with I.T. Infrastructure. Our CIO Partner service can help you deal with the I.T. Infrastructure affected by the change coming to your organization. Please “Request a Consultation” [at the right of the screen] to discuss your telephony (and/or I.T. Infrastructure) needs me.  Please include “UCaaS” in the subject line.  ###

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